Orders & Support

How do I place an order?

Simply find your favorite frame, add to cart, and follow the checkout steps. Easy and secure.

Can I change or cancel my order?

Yes — contact us within 24 hours of placing your order and we’ll help you make changes.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via email. You can also check the real-time status anytime through theTrack Your Orderpage on our website.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Shopify Payments and more.

How do I know my order was successful?

You’ll get a confirmation email right after checkout

Shipping & returns

Do you offer free shipping?

We currently offer free shipping to the following countries and regions:

  • United Kingdom
  • Switzerland
  • Australia
  • United States
  • Singapore
  • Germany

If your country is not listed at checkout, please contact us directly for shipping options.

Where do you ship to?

We currently ship to the following countries and regions:

  • United Kingdom
  • Switzerland
  • Australia
  • United States
  • Singapore
  • Germany

If your country is not listed at checkout, please contact us directly for shipping options.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of receipt with a photo of the damage. We will offer a replacement or refund based on the issue.

What’s your return policy?


30-day return guarantee — no questions asked. Item must be unused and in original packaging. Please note, sale items or custom products are non-returnable. Return shipping fees are the responsibility of the customer. For more details, refer to our Refund Policy page

How can I contact customer service?

You can email us anytime via the contact page. We usually reply within 24 hours, and we are happy to assist with any questions or concerns.

Product information

Are LEGO® bricks included with the frame?

No — our frames are custom-made for your LEGO® sets but do not include the bricks.

Are your frames official LEGO® products?

We are not affiliated with LEGO® — we specialize in premium display solutions compatible with their sets.

What are your frames made of?

High-quality materials like acrylic mirror, wood veneer, or matte leather finishes, depending on the edition.

Do you offer custom designs?

Yes! Visit our “Customization” section or contact us directly for special requests.